Airport Transfer Frequently Asked Questions
Straight answers about routes, airport pickups, luggage, vehicles and booking details.
Which airports are covered?
The website includes dedicated pages for Heathrow, Gatwick, Stansted, Luton, London City, Birmingham, Manchester, East Midlands, Liverpool and Edinburgh. Other routes can be entered through the main booking page.
Can I book both airport drop-off and pickup?
Yes. Select the airport as the destination for a departure journey or as the pickup point for an arrival journey.
What details are required for an airport pickup?
Use the airport, terminal, flight number, scheduled arrival, passenger contact number, destination and full luggage count.
Can I book a return journey?
Use the return option in the booking system when available, or submit the outbound and inbound journeys with the correct dates and flight details.
How do I know whether my luggage will fit?
Count every large suitcase, cabin bag and unusual item. Select a larger category or contact the team when the capacity is uncertain.
Can I request an executive car?
Use the executive vehicle option in the booking system when available. Exact makes and models should not be assumed unless confirmed.
Can groups travel in one vehicle?
MPV and minibus categories are intended for larger groups, but capacity depends on the full combination of passengers and luggage.
Where will I meet the driver at the airport?
The meeting or pickup location depends on the airport and the confirmed booking arrangement. Follow the instructions supplied in your confirmation.